Customer Service

NanoImaging Services is the worldwide leader in Molecular Microscopy for characterization of biologics in the drug development industry. We guide you to tangible solutions for your biological characterization needs. NanoImaging Services has unparalleled experience with discovery to commercialization analysis. We are committed to rapidly delivering the highest quality analytical results driven by world renown expertise. Our team works closely with you to evaluate your unique needs and develop study protocols designed to answer your specific questions. NanoImaging Services understands the cost and time constraints of the drug development process and we are dedicated to make working with us easy for you.

We deliver our services from our La Jolla, California facility to all parts of the globe including North America, Europe, and Asia.

Whether you are a first time customer, have worked with us many times, or simply have a question, we look forward to hearing from you. We respect the confidentiality of each of our current and prospective clients. If you prefer to send us a copy of your mutual non-disclosure agreement prior to initiating discussion, we are happy to review it immediately.

To contact one of our NanoImaging Services experts, please email, call or fax us at:

info@nanoimagingservices.com 
Phone: 888.675.8261
Fax: 888.675.8261

We respond to e-mails, phone calls, and faxes within 8 business hours. For more detailed information, please visit one of the links below.

How to Order Services
Request a Quotation
Purchase Orders
Expedited Turnaround Time
Payment and Payment Terms
Submit Samples



How to Order Services

NanoImaging Services, Inc. offers several ways to submit an analytical service request:

Telephone
Call us at 888.675.8261. We would be delighted discuss your analysis objectives, make recommendations, provide quotations, or answer any questions.
 
E-mail
Send an e-mail to info@nanoimagingservices.com. Please include your phone number and describe
your samples in detail as well as the parameters and the objectives of the analysis.
 
Fax
Fax us at 888.675.8261. Please include your phone number or email address and describe your sample in detail as well as the parameters and objectives of the analysis.
 
In all cases, we will respond within 8 business hours.

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Purchase Orders

Receipt of an approved purchase order is required before we can begin analysis.

We highly recommend a blanket or open purchase order for continuing work and long-term projects to avoid possible delays. We also accept MasterCard and Visa, as an alternative payment method.There is a $5,000 limit on each credit card payment.

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Expedited Turnaround Service

Molecular Microscopy analysis is typically completed within three weeks of receipt of samples unless unusual difficulties with the sample are encountered. A rush service is also available with a turn-around time as fast as 1 day.
 
Rush Service Surcharges:
5 business days turn around: 25% surcharge
2-3 business days turn around: 50% surcharge
1 business day turn around: 100% surcharge
Same business day: 200% surcharge
 
Please note: the clock begins when we receive the samples and complete instructions. Analysis is not performed on weekends or holidays.

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Payment and Payment Terms

A purchase order or credit card number is required prior to initiating the study. An invoice will be sent on completion of the project report. Payment is due within 30 days.

Full terms and conditions/service agreement

Payments Accepted
Visa and MasterCard
Wire transfer

Account Information for Transfers
Please contact NanoImaging Services at info@nanoimagingservices.com or 888.675.8261 for complete wire transfer information. 

Check Remittance Information
NanoImaging Services, Inc.
10835 Road To The Cure, Ste. 150
San Diego, CA 92121
Phone: 888.675.8261
 
W9 Information
Please contact NanoImaging Services at info@nanoimagingservices.com or 888.675.8261  

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Submit Samples

How to Submit Your Samples for Analytical Work

Sample Labels
  • Make sure to properly label the sample(s), and include any relevant information (Buffer, Concentration, etc) if available.
  • Submit an Analytical Request Form with the sample(s) that describes the services to be performed and that references your NanoImaging Services Project Number (Note: If a Project Number has not been assigned please contact us for further instruction).
Sample Preparation and Packaging
  • Pack samples at the appropriate temperature (room temperature, wet ice, dry ice) and such that they will not break during transit.
  • Please include the Analysis Request Form or other documentation that details the samples and any relevant information for each.
Courier Delivery
  • NanoImaging Services accepts sample delivery from 7:30am – 5pm, Monday – Friday.
  • Samples are not received on Saturdays, Sundays or holidays.
National and International Shipments
  • Include a commercial invoice with information for customs (when required).
  • Describe the shipment as hazardous or non-hazardous samples for analysis, provide more information as needed and include a copy of the Analysis Request Form in the shipment.
  • Please notify us by email when the samples are shipped and include the shipment tracking numbers. 
  • Send samples to:
    Attn: Sample Receiving
    NanoImaging Services, Inc.
  • 10835 Road To The Cure, Ste. 150
  • San Diego, CA 92121
    888 675-8261
    sample@nanoimagingservices.com
  • Contact us if you have any questions:
    888.675.8261
    info@nanoimagingservices.com 

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888.675.8261
info@nanoimagingservices.com